Managed services agreements on 24 and 36-month terms
Hosted voice, licences and 24/7 support on one agreement, with a support level the client chooses, terms your legal team locked and an expiry date you can see coming.
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QuoteCloud lets MSPs and UCaaS providers send managed services agreements with repeating monthly charges on a fixed term, a support level the client picks, agreement terms from a locked content library and a legally binding eSignature. Each agreement has an expiry date, so renewals show up in the Expiring Soon filter.
Last reviewed by the QuoteCloud team
Three pages of a sample managed services agreement from a fictional provider, Tallwire Communications, for Saltmarsh Freight Co.: a cover for managed voice and IT on a 36-month term; a service-level schedule comparing the Essential, Business and Premium support levels, with Business chosen; and the agreement terms, starting 1 November 2026 and expiring 31 October 2029.
Support levels the client compares, then chooses
The support levels are a single-choice group in the agreement, and the service-level schedule sits right under them. Pick a level and its column lights up.
Choose your support level
Schedule 2 · Service levels By support level
| Essential | BusinessChosen | Premium | |
|---|---|---|---|
| Helpdesk hours | 8am–6pm weekdays | 24/7 | 24/7 |
| Monitoring and alerts | Included | Included | Included |
| Critical fault response | Next business day | 4 hours | 2 hours |
| Moves, adds and changes | Quoted each time | Quoted each time | Quoted each time |
| Quarterly service review | Not included | Included | Included |
| Named service manager | Not included | Not included | Included |
Service levels are Tallwire's own wording, saved as a locked block. QuoteCloud sends and signs the agreement; it doesn't measure the service.
What the rep edits, what the client chooses, what stays locked
One 36-month agreement for hosted voice, contact centre licences, Microsoft 365 and 24/7 support, read part by part.
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Rep edits
The client, the scope and the start date
The parts that change with every deal: who it's for, what's included and when the term starts. Reps fill these in from the template; everything else is already written.
Tallwire CommunicationsManaged services agreement TW-2950 Sample · fictional businessManaged services agreement
Managed voice & IT, 36 months
Hosted calling and Teams voice for 40 people, a six-agent contact centre, Microsoft 365 and 24/7 managed support, on one 36-month agreement.
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Rep edits
Monthly services on a 36-month term
Seats, licences and support as repeating charges with the term beside them: $2,658 a month in the sample. The agreement shows the charges; Tallwire bills them from its own billing system.
Price tables: Essentials and up
Your monthly services
Service Quantity Per month Hosted PBX & Teams calling 40 seats $1,000.00 Contact centre licences 6 agents $270.00 Microsoft 365 Business Standard 40 users $748.00 24/7 monitoring & managed support Business support level $640.00 - Monthly
- $2,658.00
- Term
- 36 months · $95,688
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Client chooses
The support level the client picks
Essential, Business or Premium as a single choice, priced per month. The client picks one in the agreement before signing, and the signed summary shows which.
Choose your support level
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Locked block
Terms your legal team signed off
Service levels, charges, moves/adds/changes and expiry clauses come from the company content library as locked blocks. Reps can use them; only permitted roles can unlock and change them.
Content locking: Business plan
Locked content and approvalsAgreement terms
Starts1 Nov 2026Expires31 Oct 2029- ServicesThe services and quantities in this agreement, at every site listed in Schedule 1.
- Service levelsResponse and restoration targets for your support level, as set out in Schedule 2.
- ChargesThe monthly charges in this agreement, invoiced by Tallwire monthly in advance.
- Moves, adds and changesNew seats, sites or services are quoted separately and added by a signed variation.
- ExpiryThis agreement ends on 31 Oct 2029. We'll send you a new agreement to review before then.
- Ending earlyEarly termination charges, if any, are set out in Schedule 3.
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Client signs
Signed with the summary in view
The authorised signatory signs online beside a summary of what they agreed to: support level, monthly charges, term and expiry date. A certificate of authenticity and audit trail are attached.
eSignatures for telco agreementsAccept and sign
Priya Nair · Operations manager, Saltmarsh Freight Co.
Signed online · 28 Oct, 11:05 am
Agreement summary
- Support level
- Business
- Monthly
- $2,658.00 + tax
- Term
- 36 months
- Expires
- 31 Oct 2029
Certificate of authenticity and audit trail attached
What a managed services agreement holds
Built once as a template, so every MSP or UCaaS deal goes out with the same structure.
Hosted voice and UCaaS
Seats, Teams calling and contact centre licences as repeating charges with quantities.
Licences and managed IT
Microsoft 365 and other licences per user per month, from the product catalogue with their billing term.
Support levels
Good, better and best support as one single choice, priced per month, with the client's pick on record.
Service levels
Your response and restoration targets as a schedule, written by you and saved as a locked block.
Moves, adds and changes
A clause that says how changes are quoted: send each one as a variation for the client to sign.
Term and expiry
Start date, length and an expiry date on the document, so the agreement shows up in Expiring Soon before it ends.
Put your managed services agreement in QuoteCloud
Free for 14 days, no credit card required. Send us your current agreement and we'll convert it during the trial.
Sample agreement · 36 months
Signed once, with its expiry date from day one
Every agreement carries the date it ends. When it gets close, it appears in the Expiring Soon filter, so your account team can send the next agreement before this one runs out. Nothing renews by itself.
Renewals and re-contractingAccept and sign
Priya Nair · Operations manager, Saltmarsh Freight Co.
Signed online · 28 Oct, 11:05 am
Agreement summary
- Support level
- Business
- Monthly
- $2,658.00 + tax
- Term
- 36 months
- Expires
- 31 Oct 2029
Certificate of authenticity and audit trail attached
Set up the agreement once, send it every time
What a provider's sales operations or legal team does before the first rep sends one.
Convert your agreement
Send your current agreement during the trial and QuoteCloud converts one template free on Essentials and up.
Lock the legal wording
Save the terms and service-level schedule to the company content library and lock them (Business plan).
Load the services
Add seats, licences and support levels to the catalogue with their price, cost and billing term.
Set the term
Give the template its term and an expiry date, so every agreement sent from it has one.
Send and sign
Reps change only the client, quantities and support level, send one link and get it signed online.
Templates for managed services
Real QuoteCloud templates for managed IT quotes and service contracts that clients choose from and sign.
- Quote template IT Services Proposal A detailed quote for managed IT solutions. View template
- Contract template Computer Service Contract Clients choose services, sign electronically and confirm the agreement. View template
All telecommunications templates Templates for telecommunications
Managed services agreement questions
Can QuoteCloud send managed services agreements on 24 or 36-month terms?
Yes. Price tables support repeating price items with Term and Monthly Price columns, so seats, licences and support show as monthly charges for the term you set, beside any once-off set-up. The agreement also carries a start and expiry date. Price tables are on Essentials and above.
Does QuoteCloud bill the monthly charges?
No. QuoteCloud prices the agreement, gets it signed and can take an upfront payment on signing through Stripe or PayPal. The monthly charges are billed from your own billing system. Zapier, Make or the API can pass the signed agreement to it.
Can clients choose their support level in the agreement?
Yes. Put your support levels in a single-choice group so the client picks one, such as Essential, Business or Premium, and the price follows. Your service-level schedule can sit beside it as your own text. QuoteCloud holds and sends that schedule; it doesn't measure the service.
Can we stop reps editing the legal terms?
Yes, on the Business plan. Save your terms and service-level wording to the company content library and lock them. Reps can add locked blocks to an agreement but can't edit them; only admins or permitted roles can unlock them. Role permissions control who can use and change the library.
How do moves, adds and changes work?
Quote each change as its own document from a variation template, with the new seats or services and their monthly charges, and have the client sign it online. The original agreement stays as it was signed, with its history.
Do agreements renew automatically?
No. Each agreement has an expiry date, and the Expiring Soon filter shows the ones ending next, so your team can send a new agreement or re-contract offer before the term ends. Nothing renews or sends itself.
More for telco and MSP teams
Every page of QuoteCloud for telecommunications.
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Renewals & re-contractingExpiry dates on every agreement, an Expiring Soon view and new-term offers sent before contracts end.Explore
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Discount approvals & deal controlApproval rules on discount and deal value, team roles and locked company content and terms.Explore
- Multi-site connectivity proposalsFibre, SD-WAN, voice and Wi-Fi priced site by site, with monthly and once-off totals on one page.
- Mobile fleet & plan proposalsPlan comparisons, handsets and quantities the client can adjust, priced per user per month.
- Price book, catalogue & marginsPlans, hardware and services with SKUs and recurring billing terms, and costs and margins your client never sees.
- Sign, order & collect upfront chargesLegally binding eSignatures from every signer, and once-off charges paid on signing via Stripe or PayPal.
- CRM, provisioning & billing integrationsOpportunities in from Salesforce or HubSpot; signed orders out to provisioning and billing through Zapier, Make or the API.
- Telco templatesReal QuoteCloud templates for mobile plans, broadband, bundles, network installs and IT services.
- QuoteCloud implementation for telco sales teamsPrice book import, template conversion, CRM set-up, roles, approvals and training for your sales team.
- FAQAnswers to the questions telco and MSP sales teams ask most.
Every managed services agreement, the same strong terms
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