undefined - TravelDocs Mobile App Privacy Statement - illustration 06a6cdda-2e0c-4345-a3de-6be30f5393ad

Privacy Policy

Last Updated: 18 March 2025

Corporate Interactive International Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the TravelDocs Mobile App (“App”).

By using the App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use TravelDocs, we may collect the following types of information:

a. Information You Provide

  • Personal details such as your name, email address, and contact information when you create an account.
  • Travel-related information, including booking details, itineraries, and documents uploaded by your travel agent or yourself.

b. Information Collected Automatically

  • Device Information: Device type, operating system, and app version.
  • Usage Data: Interactions with the app, features used, and app performance.
  • Location Data (Optional): If you enable location services, we may use your location to enhance your travel experience.

c. Information from Third Parties

  • If your travel agent uses QuoteCloud, we may receive itinerary and booking details directly from the system.
  • The App integrates with Sabre GDS and mid-office systems to retrieve travel itineraries.

2. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA) and the UK, we process personal data based on one or more of the following legal grounds:

  • Your consent (e.g., when you opt in to receive notifications).
  • Contractual necessity (e.g., providing your travel itinerary).
  • Legitimate interests (e.g., improving app functionality and security).
  • Compliance with legal obligations (e.g., fraud prevention, regulatory requirements).

3. How We Use Your Information

We use the information collected to:

  • Provide and personalise your travel itinerary and related documents.
  • Improve app functionality, user experience, and support.
  • Send important notifications related to your travel plans.
  • Enhance security and prevent fraud.

4. Third-Party Integrations

TravelDocs integrates with QuoteCloud and Sabre GDS & mid-office systems to retrieve and manage travel data. These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your data.

5. Cookies & Tracking Technologies

The App and its web-based services may use cookies, pixels, and similar technologies to:

  • Analyse app performance and improve user experience.
  • Enable core functionalities like authentication.
  • Provide insights into usage trends.

You can manage cookie preferences in your device or browser settings.

6. Sharing Your Information

We do not sell your data. However, we may share information in the following circumstances:

  • With Your Travel Agent: If your itinerary is managed by a travel agency using QuoteCloud, they may access relevant data.
  • With Service Providers: We may use third-party services (e.g., cloud storage, analytics) to support app functionality.
  • As Required by Law: If legally required, we may disclose information to authorities.

7. Data Security

We implement technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Control

  • Access & Update Information: You can review and update your details within the app.
  • Delete Your Data: You may request data deletion by contacting us.
  • Opt-Out of Notifications: You can manage notifications in your device settings.

9. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

10. International Data Transfers

If you access TravelDocs from outside Australia, your information may be transferred and stored in Australia or other locations where our service providers operate.

11. Children's Privacy

TravelDocs is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take steps to delete the information.

12. California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the following rights under the CCPA:

  • Right to Know: Request access to the personal data we collect.
  • Right to Delete: Request deletion of your data.
  • Right to Opt-Out: We do not sell personal information, but you can opt out of certain data-sharing practices.

To exercise these rights, contact us using the details below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent changes. Continued use of the App constitutes acceptance of any updates.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Corporate Interactive International Pty Ltd
support@quote.cloud