Managed support, proactive monitoring, and secure systems for growing teams.
IT SERVICES
PROPOSAL
TEMPLATE
Prepared for:
Sarah Mitchell
Mitchell & Co.
Prepared by:
Daniel Reyes
Acme Climate Co.
Date:
9 Nov 2026
Reference ID:
Q-1048
Page 1 of 8
Executive Summary
Service Type:
Managed IT Support
Coverage:
Coverage Hours (e.g., 24/7 monitoring + business-hours helpdesk)
Start Date:
Start Date
Primary KPI:
Primary KPI (uptime, response time, security posture)
We’re proposing a managed IT service designed to keep your systems reliable, secure, and easy to support as you scale. Our approach is proactive and built around prevention, monitoring, and fast resolution. (Your current draft already positions “fully managed” and proactive performance goals
What’s included
Helpdesk + remote support
Monitoring + patching
Backups + recovery checks
Security monitoring + response
Reporting and recommendations
Proposed Solution
Core Managed Services
Helpdesk & Remote Support
Ticket intake via Support Email / portal / phone
Remote troubleshooting + resolution
Clear updates until closure
Security & Account Management
User onboarding/offboarding + access control
Security monitoring + response
MFA + policy recommendations
Monitoring & Maintenance
24/7 system monitoring (alerts + triage)
Patch management and software updates
Preventative maintenance schedule
Asset & Licensing Management
Hardware inventory + lifecycle tracking
Software license management
Backup & Recovery
Backup monitoring + restore tests
Recovery guidance and incident support
Onboarding & Transition Plan
First 30 Days Plan
Week 1: Setup & Access
Confirm systems, users, and priorities
Setup monitoring + ticketing
Security baseline review
Week 2: Inventory & Standardise
Hardware/software inventory (onsite if required)
ITServicesProposal
Standardise patching + update windows
Backup verification
Week 3: Hardening & Cleanup
MFA rollout and admin access tightening
Remove unused accounts/licenses
Document core systems
Week 4: Handover to Steady State
Support process live
Monthly reporting cadence set
Improvement roadmap presented
Support Model & SLAs
How Support Works
Log request (email/portal/phone)
Triage + priority assigned
Remote resolution or escalation
Confirm with user + close ticket
Monthly trends + preventative actions
SLA Table
Priority | Example | Response Target | Resolution Target |
P1 Critical | Outage / security incident | P1 Response | P1 Resolution |
P2 High | Major user impact | P2 Response | P2 Resolution |
P3 Normal | Standard request | P3 Response | P3 Resolution |
P4 Low | Minor change | P4 Response | P4 Resolution |
On-site Services
User training sessions
Hardware installations and upgrades
Full-time onsite support
Office network setup / Wi-Fi optimisation
New starter device rollout days
Service Costs
The solution described in this IT services proposal is priced on an annual basis, broken down into quarterly payment cycles as described in the table below. Our standard term is three years from the start date of the initial service contract.
name | Qty | Price | tax | Total |
|---|---|---|---|---|
System administration services - 1 quarter | 1 | $1,700.00 | $170.00 | $1,870.00 |
System administration services - 2 quarter | 1 | $1,700.00 | $170.00 | $1,870.00 |
System administration services - 3 quarter | 1 | $1,700.00 | $170.00 | $1,870.00 |
System administration services - 4 quarter | 1 | $1,700.00 | $170.00 | $1,870.00 |
| Price | Tax | Total | |
|---|---|---|---|
| One-off Costs | $6,800.00 | $680.00 | $7,480.00 |
| Total | $7,480.00 | ||
Term
Standard contract term: Contract Term (e.g., 12 months / 3 years).
Approval
Please sign below to indicate your approval of the proposed IT services solution
Sarah Mitchell
Mitchell & Co.
Signed by:
Daniel Reyes
Acme Climate Co.
Signed by:
Swipe · 8 pages · 1 / 8
About this template
How this proposal works
Use this IT services proposal template to offer a detailed quote to potential clients for managed IT solutions. The 8 pages cover Cover Page, Executive Summary, Proposed Solution, Onboarding & Transition Plan, Support Model + SLAs, On-site Services, Service Costs and Approval. Start from this proposal, add your logo, prices and terms, then send it as a live link your client signs online.
Questions
Before you start
Is this it services proposal template free?
Yes. Start a free 14-day QuoteCloud trial, no credit card needed, and the template opens ready to edit with your company details and logo.
Can clients sign it online?
Yes. The template has e-signature fields, so clients sign from any device and you are notified the moment they do.
Can clients choose optional extras?
Yes. Mark any line as optional and clients tick it on or off themselves; totals and tax update instantly.
Can I change the branding and sections?
Everything is editable: colours, fonts, images, page order and every section of text.
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