Engagement letters in your own locked wording
Your engagement terms as locked blocks no one on the team can change, sent with the services and fees and signed by every client.
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QuoteCloud sends your firm's engagement letter from a template: who you act for, the services, the fees, privacy and complaints, each in a content block your compliance manager locks so advisers can't edit it (content locking, Business plan). Clients tick your acknowledgements and every client signs online.
A sample engagement letter from a fictional firm, Ferrowby Advice & Lending, for Tom and Alicia Brennan. Its clauses are stacked as strips: who we act for, what we'll do, fees, your information and ending the engagement. A padlock closes on each strip in turn, because the firm's wording sits in locked blocks the team can't edit. Then Tom and Alicia's signatures draw on the last strip and a card shows 2 of 2 signed, with a certificate of authenticity.
Wording settled once, in locked blocks every adviser uses
Your director or compliance manager writes the engagement clauses once and saves them in the content library. Advisers build each letter from them and fill in only the parts about the client.
- Who we act forText block Locked
- Fees and how we're paidText block Locked
- Your informationText block Locked
- Ending the engagementText block Locked
- Concerns and complaintsText block Locked
- AcknowledgementsForms block Locked
- 1Cover: the clients and the dateAdviser fills in
- 2Who we act for Locked block
- 3What we'll do: the scope from FA-A-2611Adviser fills in
- 4Fees and how we're paid Locked block
- 5Your information Locked block
- 6Ending the engagement Locked block
- 7Concerns and complaints Locked block
- 8Your acknowledgement Locked block
- 9Both clients signEvery signer
Locked where it matters
Locked blocks can't be edited in a letter. Only the roles you allow can change the wording in the library.
Content locking: Business
One library for the firm
Every adviser starts from the same clauses, so a letter from one reads like a letter from another.
Content library: Essentials and up
Room for the client
The cover, the scope and the names stay editable, so each letter is still about one client.
The letter Tom and Alicia read and signed
Six clauses in Ferrowby's own words, from who the firm acts for to how to raise a concern. Tom and Alicia tick the two acknowledgements, then each signs in their own browser, on their own time.
The letter refers to the fee proposal for the scope and fees, so the two documents always agree. You can send them together or one after the other.
- Clauses as locked blocks from your library
- Acknowledgements the clients tick before signing
- Every client signs; you see who has and who hasn't
Content locking and the Forms block: Business plan · eSignatures: every plan
The fee proposal it refers to
Engagement letter
Our engagement with you
The terms of our engagement, in our standard wording. Please read them with the fee proposal, then both sign.
Terms of engagement
- Who we act forTom Brennan and Alicia Brennan, jointly. We'll ask before acting on an instruction from only one of you.
- What we'll doPrepare and present the advice in the scope of our fee proposal FA-A-2611.
- FeesAs set out in the fee proposal. Half is paid on signing; the rest when your advice is presented.
- Your informationWe collect identity documents, tax ID numbers and account details through our secure process, never in a document.
- Ending the engagementEither of us can end it by writing to the other. Work already done is charged as set out in the fee proposal.
- Concerns and complaintsTell Nadia or our director, Andrew Moffat. Our complaints process is on our website.
Your acknowledgement
Locked wording · your team can't edit it
- We have read these terms with the fee proposal.
- We understand Ferrowby acts for both of us jointly.
Agree and sign
2 of 2 signed
- Tom BrennanClient SignedFri 23 Oct, 7:44 pm
- Alicia BrennanClient SignedFri 23 Oct, 7:51 pm
Certificate of authenticity and audit trail attached
From a Word letter to a locked template
What changes for your team once engagement letters come from QuoteCloud.
Lock your engagement wording in once
Free for 14 days, no credit card required. Send us your current engagement letter and we'll convert one template for you during the trial.
Change the wording, and it's a new version to sign
When Andrew updated the complaints clause, he changed it once in the locked block in the library. Tom and Alicia's letter had already gone out, so Nadia sent a new version, and they signed v2.
Version history keeps v1 and v2 on record, with who changed what and when. QuoteCloud doesn't review your wording: it keeps every version the clients saw.
- Version history on every document
- Earlier signed versions stay on record
- Revise Last Version to send the new wording
Version history: Business plan
Document trackingVersion history
Version history · Business plan
- Concerns and complaints wording updatedAndrew Moffat, director · Thu 22 Oct, 9:15 am Signed by 2 of 2
- Sent from the engagement letter templateNadia Kerrow · Wed 21 Oct, 4:40 pm Replaced by v2
What changed in v2
Concerns and complaints
WasTell Nadia, and we'll respond as soon as we can.
NowTell Nadia or our director, Andrew Moffat. Our complaints process is on our website.
The new wording was changed once in the locked block in the library, so every engagement letter sent from now on uses it. Tom and Alicia read and signed v2; v1 stays on record.
Set up your engagement letter in four steps
The director or compliance manager does this once; advisers use it every time.
Write the clauses
Paste your engagement wording into text blocks, one clause per block, and save them in the content library.
Lock them
Lock each clause so it can't be edited in a letter, and choose which roles may change the library version.
Add the acknowledgements
Your acknowledgement wording as tick boxes with the Forms block, locked too.
Build the template
Put the cover, the locked clauses, the acknowledgements and a signature block for every client in one template.
Engagement letter questions, answered
How do I stop advisers changing our engagement wording?
Save each clause as a block in the content library and lock it. A locked block can't be edited inside a letter, and only the roles you allow can change the library version. Content locking is on the Business plan; the content library is on Essentials and above.
Does QuoteCloud check that our engagement letter is compliant?
No. The wording is your firm's own, written or approved by your director, compliance manager or lawyer. QuoteCloud keeps it consistent with locked blocks, records every version and collects the signatures. It doesn't review the wording or make any claim that it meets the rules that apply to you.
Can both clients sign the engagement letter?
Yes. Add every client as a signer: both partners, each trustee or each director. Each signs in their own browser with no account, and you can see who has signed. The signed letter carries a certificate of authenticity and an audit trail. eSignatures are on every plan.
Can clients tick acknowledgements before they sign?
Yes. Put your acknowledgement wording into a Forms block with tick boxes and lock it, so the wording can't change. Clients tick each one before they sign, and the answers come back with the signed letter. The Forms block and content locking are on the Business plan.
What happens when we change our engagement wording?
Change the locked block in the library once and every letter sent from then on uses it. For a letter already sent, send a new version with Revise Last Version; version history keeps both on record. Version history is on the Business plan.
Should the engagement letter and the fee proposal be one document?
Either works. Some firms send the engagement terms inside the fee proposal, so clients sign once. Others keep a separate engagement letter that refers to the proposal for the scope and fees. Both come from your own templates, and every client signs each one.
More for advice and broking firms
Every page of the QuoteCloud mortgage & financial planning microsite.
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Advice service & fee proposalsYour scope of service, the initial advice fee and the ongoing service fee options, in one proposal the client signs before the advice starts.Explore
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Couples, trustees & multiple signersBoth partners, every trustee or each company director signs the same document, in their own browser, with no account.Explore
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Client fact-finds inside the documentThe Forms block collects the details your adviser needs in the same document the client signs. Identity documents stay in your secure process.Explore
- Ongoing fee arrangement renewalsRenewal dates as expiry dates, the Expiring Soon filter, a new version to sign and bulk send for the clients due this month.
- Paraplanning & outsourced services quotesParaplanning and support businesses quoting advice firms: a price per piece of work, monthly capacity and terms, signed by the principal.
- Mortgage broker service proposalsYour service, a lender comparison you type in and your fee and commission wording, accepted and signed by every borrower.
- Asset & commercial finance quotesEquipment, vehicle and commercial finance quotes with the term options and repayment estimates you type, signed by each director.
- Fee discount approvalsA proposal with a fee discount over your limit goes to a principal to approve before the client sees it (Business plan).
- CRM, planning software & aggregator connectionsSigned proposals to your CRM, planning software or aggregator platform through Zapier, Make or the QuoteCloud API.
- Mortgage & financial templatesReal QuoteCloud templates for mortgage services, loan and funding proposals, made into your own fee and engagement documents.
- QuoteCloud implementation for advice & broking firmsFee proposal and engagement templates converted, your wording locked, Stripe or PayPal connected and the team trained.
- FAQAnswers to the questions planners, advisers, brokers and paraplanners ask most.
Your engagement wording, locked and signed
Free for 14 days. No credit card required.